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| Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | ||
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Solution Type Troubleshooting Sure Solution 1019411.1 : Analyzing login problems on a Sun[TM] Netra CT900
PreviouslyPublishedAs 239311 Description Analyzing "can't log in" problems on a Sun[TM] Netra CT900 This document describes which troubleshooting steps to take when trying to resolve problems related to not being able to log in to a Sun Netra CT900 for the purpose of shelf or switch management. Symptoms: * Can't login * Can't connect Purpose/Scope: This document describes which troubleshooting steps to take when trying to resolve problems related to logging into or connecting to a Sun Netra CT900. It may also assists with basic problems of connecting to Individual Node Boards. Problems related to setting up user accounts is out of the scope of this document. Steps to Follow Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step. Step 1. Verify the power is good This can be done either locally to the chassis, or remotely via ILOM commands. To do so remotely, you will need to connect to the ShMM which is covered in Step 3. See <Document: 1019462.1> How to verify power on the Netra CT 900 Step 2: Verify the network cabling There are a number of different connection methods, and a number of cables and ports to which to connect. See <Document: 1019514.1> How to verify the network connections required for shelf administration of the Sun Netra CT 900 Step 3. Verify you can connect through the serial port You will not be able to connect over a network if the IP address, MAC address, routing, etc is not setup on the ShMM, but you should always be able to connect over the serial connection. See <Document: 1019404.1> How to verify the serial cabling on the Sun Netra CT 900 NOTE: If a serial connection fails, resetting the ShMM as outlined in Step 8 may help Step 4. Verify there are no fault or warning LEDs Again, this can be done either locally to the chassis, or remotely See <Document: 1019516.1> How to identify and interperet the LEDs on the Netra CT 900 Systems Step 5. Verify the System Management Module (ShMM) network configuration Once you have a serial connection, you can both check and setup the ShMM network See <Document: 1019501.1> How to verify the network configuration for the Shelf Management Module (ShMM) on the Sun Netra CT 900 system Step 6. Verify the external network Refer to: <Document: 1017986.1> Can't connect to server < Document: 1005533.1 > How to verify network connectivity on an X64 platform Step 7. Verify the internal network Product Sun Netra CT 900 Server Netra CP3010 Board Sun Netra CP3020 ATCA Blade Server Sun Netra CP3060 ATCA Blade Server Sun Netra CP3240 Switch Sun Netra CP3140 ATCA Switch Blade Sun Netra CP3220 ATCA Blade Server Sun Netra CP3260 ATCA Blade Server Internal Comments This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the “Document Feedback” alias(es) listed below: Domain Lead: Dencho.Kojucharov@sun.com Feedback Alias: blade_normalizers@sun.com normalized, blade, CT900, ShMM, CP3010, CP3060, CP3260, CP3020, CP3220, CP3250, CP3140, CP3240, login, connect, Netra, ATCA Attachments This solution has no attachment |
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